ReNew U Guiding and Wellness
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Privacy Policy

Privacy Policy

Privacy Policy

Effective Date: May 1, 2026

This privacy policy (“Policy”) describes how ReNew U Therapy & Wellness, LLC (“ReNew U,” “we,” “us,” or “our”) collects, protects, and uses the personally identifiable information (“Personal Information”) and Protected Health Information (PHI) you (“User,” “you,” or “your”) may provide on our website and through any of its products or services (collectively, the “Website” or “Services”). It also describes your choices regarding our use of your information and how you can access or update it.

This Policy incorporates the standards of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations, ensuring that all PHI is collected, used, stored, and disclosed in compliance with federal and state privacy laws.

This Policy does not apply to practices of companies we do not own or control or to individuals we do not employ or manage.

Collection of Personal and Health Information

We may collect both Personal Information and PHI when you:

  • Create an account or complete online forms;

  • Request services, schedule an appointment, or communicate with our staff;

  • Use our telehealth or electronic-communication platforms.

Examples include your name, address, email, phone number, date of birth, health-related information you share for treatment or payment purposes, and any other information required to provide care.

We also automatically record non-personal data such as your IP address, browser type, device information, and usage statistics to improve the Website and Services.

Use and Processing of Collected Information

We may use the information we collect to:

  • Provide treatment and coordinate care;

  • Process payment and insurance claims;

  • Conduct healthcare operations such as quality assessment, staff training, and compliance reviews;

  • Improve Website functionality and customer experience;

  • Respond to inquiries and send transactional notifications;

  • Comply with legal or regulatory obligations.

We will not use or disclose PHI for marketing or any purpose not permitted by HIPAA unless you provide written authorization.

Information Security and HIPAA Compliance

We maintain administrative, technical, and physical safeguards to protect Personal Information and PHI from unauthorized access, use, or disclosure, including:

  • Encryption of electronic PHI and transmission using Secure Socket Layer (SSL) or equivalent secure protocols;

  • Access limited to authorized personnel who require it for legitimate healthcare or administrative functions;

  • Secure log-in credentials for telehealth and EHR systems;

  • Locked, access-controlled storage for physical records;

  • Regular system backups and breach-notification procedures consistent with the HIPAA Security Rule and HITECH Act.

While no method of transmission is 100 percent secure, we continuously monitor and update our safeguards to meet or exceed industry standards.

Disclosure of Information to Third Parties

We may disclose PHI only as permitted or required by HIPAA, including:

  • To business associates (billing, EHR, telehealth, or compliance vendors) under written Business Associate Agreements (BAAs);

  • For payment, healthcare operations, or treatment coordination;

  • When required by law, court order, or public-health reporting;

  • With your written authorization for any other disclosures.

Notwithstanding the above, mobile phone numbers and SMS consent/opt-in data will not be shared with any third parties or affiliates for any purpose.

We do not sell or share PHI or Personal Information for advertising, lead generation, or unrelated commercial purposes.

Your Rights Under HIPAA and Privacy Law

You have the right to:

  • Access and obtain copies of your health record;

  • Request corrections to inaccurate or incomplete information;

  • Receive an accounting of certain disclosures;

  • Request restrictions on certain uses or disclosures;

  • Request confidential communications by alternate means;

  • File a complaint if you believe your privacy rights have been violated.

Requests may be submitted in writing to our Privacy Officer (see contact below). We will respond within the timeframes required by law.

Data Retention and Destruction

We retain records for the period required by federal and state law. When records are no longer needed, they are securely destroyed in accordance with HIPAA and our internal retention policy.

Children’s Privacy

We do not knowingly collect Personal Information from children under 13. If you believe a child has provided information to us, please contact us immediately so we may remove it.

Cookies and Analytics

Our Website uses cookies and similar technologies to personalize your experience and gather analytics. You may refuse cookies, though some features may not function properly if you do.

Data Breach Notification

If a breach of unsecured Personal Information or PHI occurs, we will promptly investigate, mitigate potential harm, and provide notifications in accordance with the HIPAA Breach Notification Rule and applicable law.

Text Messaging (SMS) Privacy Policy

SMS Communications and Privacy
ReNew U Therapy & Wellness may use SMS (text messaging) to communicate with patients regarding appointment reminders, scheduling updates, care coordination, and links to required forms.

When you provide your mobile phone number and consent to receive text messages, we collect and store your phone number and any information voluntarily provided via SMS for the purpose of delivering healthcare-related communications.

Information We Collect
ReNew U Therapy & Wellness may collect the following types of information:

• Personal Information: Name, phone number, email address, date of birth, and contact details
• Health Information: Information necessary to provide behavioral health and substance use disorder treatment services, in accordance with applicable laws including HIPAA
• Communication Data: Information you provide when contacting us, including via phone, email, or SMS messaging
• Technical Data: IP address, browser type, and website usage data when interacting with our website

Use of Information:
Your mobile number and SMS interaction data will be used solely for patient care and operational communications, including appointment reminders, follow-up messages, and required documentation notifications.

We use the information we collect to:

• Provide and coordinate patient care and services
• Schedule and manage appointments
• Communicate with patients regarding care, including via SMS and email
• Send required forms and documentation
• Maintain medical records and comply with legal and regulatory obligations
• Improve our services and operations

No Marketing or Sale of Data:
Mobile phone numbers and SMS consent data collected for the purpose of text messaging will not be shared, sold, or rented to any third parties, affiliates, or partners for any reason whatsoever.

HIPAA Considerations:
SMS communications may not be fully secure. By opting in, you acknowledge and accept the potential risks associated with electronic communication. We will limit the inclusion of sensitive health information whenever possible.

Opt-Out Rights:
You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS communications unless you re-enroll.

Support:
For assistance, reply HELP or contact us at 855-393-5275.

Message Frequency and Fees:
Message frequency may vary based on your care needs. Message and data rates may apply depending on your mobile carrier.

Changes and Amendments

We may update this Policy from time to time to reflect legal, operational, or technological changes. Updates will be posted here with a revised “Effective Date.” Continued use of our Website or Services after any update constitutes acceptance.

Contacting Us

Privacy Officer
ReNew U Therapy & Wellness, LLC
2125 Glenwood Avenue
Youngstown, OH 44511
Email: privacy@renewutw.com
Phone: (855) 393-5275

If you have any questions about this Policy or your privacy rights, please contact us.

 

Terms & Conditions

SMS Terms of Service

By providing your mobile phone number and consenting to receive text messages, you agree to receive SMS communications from ReNew U Therapy & Wellness related to your care.

Program Description:
Messages may include appointment reminders, appointment confirmations or cancellations, follow-up communications, and links to complete required forms or documentation.

Message Frequency:
Message frequency varies depending on your treatment schedule, appointments, and communication needs.

Message and Data Rates:
Message and data rates may apply based on your mobile carrier and plan.

Opt-Out Instructions:
You may opt out at any time by replying STOP to any message. After opting out, you will receive a final confirmation message and no further messages will be sent unless you opt back in.

Help Instructions:
For assistance, reply HELP or contact us at 855-393-5275.

Consent:
Consent to receive SMS messages is not a condition of receiving services.

Privacy:
Your information will be handled in accordance with our Privacy Policy and will not be shared or sold to third parties for marketing purposes.

Carrier Disclaimer:
Carriers are not liable for delayed or undelivered messages.

Eligibility:
By enrolling, you confirm that you are the authorized user of the mobile number provided.